Reply – Shipping costs
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Shipping costs
— by Devin Devin
When I placed my order I was fully aware of the already high international shipping costs which in my case were 78%. The order was placed on the 12 Dec and on the 24th Jan  I finally received confirmation that the order had been despatched. However after tracking its progressed I discovered that the order was being held at a local Depot in GB as insufficeint payment had been made. Upon investigating I discovered I had to pay a further GBP18.25 (approx USD27) in customs charge and VAT. As I had already paid USD23 I thought this must be a mistake and contacted ZUZZY. Their response was that the extra charge "must have been Customs and VAT not Shipping". The product appears to be of good quality and I did receive a gift as an appology for the delay, but be aware that the high shipping costs that you will have to pay may not be the end of it.